Terms & Conditions

1. Services Provided

EssenTechs offers a wide range of home appliance services including AC repair, AC installation, refrigerator repair, washing machine service, microwave oven repair, and regular maintenance contracts. These Terms & Conditions apply to all customers booking services with us in Kochi, Kakkanad, Ernakulam, and across Kerala.

2. Booking & Cancellation Policy

You can book a service through our website, WhatsApp (+91 97467 00889), or by calling us directly. Bookings are subject to technician availability. If you wish to cancel or reschedule, please inform us as early as possible so our team can reassign the technician.

3. Pricing & Payment Terms

All service charges are transparent and confirmed after on-site inspection. Any spare part replacement or extra work will be discussed with you before proceeding. Payments must be made upon completion of the service. We accept Cash, UPI, Bank Transfers, and major Digital Wallets.

4. Warranty & Limitations

EssenTechs provides a service warranty on workmanship and manufacturer warranty on genuine-grade spare parts (where applicable). Warranty does not cover intentional misuse, external physical damage, voltage surge damage, or issues unrelated to the repair provided.

5. Liability Disclaimer

While our expert technicians take the utmost care, EssenTechs is not liable for indirect or consequential damages or pre-existing internal fatigue in aging appliances.

6. Annual Maintenance Contracts (AMC)

Our AMCs cover periodic servicing of appliances like ACs and refrigerators. Specific terms such as number of visits, inclusions, and exclusions will be provided at the time of signing the AMC.

7. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:
EssenTechs
Civil Line Kakkanad - Kunneparambu Road, Office No. KRA-52, Kochi, Kerala 682030
Phone: +91 97467 00889 | Email: info@essentechs.com